Cancellations/Refunds | Privacy | Customer Service Policy | Wine | Delivery For Mother's Day

Delivery Week Days | Delivery Saturday | Delivery Sunday | Public Holidays | Urgent Deliveries

Deliveries for Hospitals and Nursing Homes

Delivery Policy

Privacy

The Wild Orchid Florist can deliver flowers and gifts to the Echuca and Moama townships and also many surrounding areas.  Most deliveries can be completed the same day however some deliveries may be subject to local restrictions, especially in areas outside of Echuca and Moama (see below for details).

To ensure delivery on your specified date please ensure correct delivery details are given.  We cannot be responsible for non-delivery if you have given us an incorrect address or our courier cannot gain access to the property.  If our courier cannot gain access the flowers may be returned to our store and the recipient contacted by phone to collect the flowers. If you do not want the recipient contacted please notify us when ordering. If the recipient is not at home, flowers may be left at the address if our courier feels that they can be left in a safe place, otherwise they may be returned to our store for collection by the recipient.

Areas of Delivery
Echuca
Moama
Rochester township (see Rural Deliveries)
Elmore township (see Rural Deliveries)
Bendigo township
Lockington/ Bamawm township (see Rural Deliveries)
Gunbower township (see Rural Deliveries)
Leitchville township (see Rural Deliveries)
Cohuna township (see Rural Deliveries)

Delivery Monday to Friday

Online orders placed Monday to Friday prior to 4pm (Australian Eastern Standard Time) can generally be delivered the same day within Echuca and Moama. 
In all other townships listed above, deliveries may not be until the next business day in some instances. Therefore to avoid disappointment please order 24 hours in advance if possible or call us on 1800 614 717 to check daily delivery availability.

If your order falls on a public holiday your order will automatically be completed on the next business day.

Delivery Saturday

Online orders placed on Saturday prior to 11am (AEST) can generally be delivered the same day within Echuca and Moama.
In the other townships listed above they will be delivered the following Monday.
If your order falls on a public holiday your order will automatically be completed on the next business day.

Delivery Sunday

Sunday deliveries are not available. Orders placed for delivery on Sunday will be automatically delivered the next business day. This excludes Mother’s Day where deliveries are available. Refer to Mother’s Day Deliveries.

Public Holidays

Public Holiday deliveries are not available. Orders placed for delivery on a Public Holiday will be automatically delivered the next business day.

Urgent Deliveries

For Urgent Deliveries please call us at The Wild Orchid Florist on 1800 614 717 prior to placing your order so that we can advise you on the availability of your delivery request.

Australia Wide and International Deliveries

For deliveries in Australia outside our delivery area please order on our Petaltalk.com.au website. Petaltalk.com.au is our National website and can deliver flowers around Australia. For Overseas deliveries please call The Wild Orchid Florist on 1800 614 717 to organise your delivery request. Our staff on our customer service number will be able to give you specific prices and availability for International orders for the country you would like delivery to.

Rural Deliveries
In some rural areas deliveries may be not be able to be delivered to properties outside of town boundaries set by our couriers. In these situations deliveries will be delivered to a collection point (often a post office or general store) and the recipient contacted to collect the delivery from this point. It is therefore essential that we have a contact phone number for all recipients in rural areas.

Funeral Deliveries
Funeral orders are treated as priority at The Wild Orchid Florist and we therefore require specific information in order to complete these orders as smoothly as possible.

• Full name of the deceased


• Name and address of the Funeral Parlour


• Date and time of the funeral

 

Deliveries for Hospitals and Nursing Homes

At The Wild Orchid Florist we do suggest that flowers and gifts sent to hospitals are in an arrangement in its own container as many hospitals have limited vases available. 
As you can understand deliveries to hospitals can be confusing without adequate information.  To complete your delivery to a hospital, please make sure you give us as much information as possible. 

• Full Name


• Ward name if known


• Hospital name


• Whether the recipient is patient or staff member.

Delivery For Mother’s Day

The cut off time for guaranteed delivery on Mother’s Day within Echuca and Moama  is 11am on Mother’s Day.
If ordering for other townships delivery will be the Friday prior to Mother’s Day, if ordered on the Saturday or Sunday of the Mother’s Day weekend they will be delivered on the Monday following Mother’s Day.

Wine

Wine cannot be delivered to or accepted by any person under the age of 18.  We are also unable to leave it at a delivery address unattended.  Wine must be accompanied with a flower delivery and cannot be more than 50% of the purchase.

Customer Service Policy

At The Wild Orchid Florist we pride ourselves on both the quality of our flowers and our delivery. 

We will deliver on the date specified by you (refer to our delivery policy) and every effort will be made to meet requests made for delivery times. 

At The Wild Orchid Florist we aim to match the arrangements pictured on this site, however due to some flowers being seasonal and the availability of some containers and sundries, this is not always possible.  In every situation our florists will substitute flowers of equal or greater value to the photo.  This may vary the exact look of your arrangement to the photo on this site.  Therefore our pictures should be used as a guide only.  Also the photo’s we use on this site may show the flowers in full bloom, whereas our professional florists will use flowers that may still be in bud to ensure the arrangement will last as long as possible.  As no two flowers are the same, and floristry is an art form, each florist has there own particular style and therefore may change designs slightly from the pictures to accommodate each individual bloom and how it look the best in each arrangement.

The Wild Orchid Florist uses the freshest and highest quality flowers available, however it is important to remember that flowers are perishable and their lifespan can be affected by a change in weather conditions such as air conditioners and heaters.

Privacy

All your details are kept strictly confidential.  The Wild Orchid Florist will never divulge or sell our client database to any third party.

Should you wish to not receive emails or correspondence from The Wild Orchid Florist you may unsubscribe at any time.

To alleviate delivery problems we may need to contact the recipient.  If you do not want the recipient contacted you must advise us when ordering.

No consent is given or implied to any person to connect or create any link to any other website or to copy any material from this site at any time.

Cancellations/Refunds

While we do our very best to ensure all flowers are up to our every high quality standards should you have flowers delivered to you that do not last at least 3-5 days please contact our customer service on 1800 614 717.

Cancellations

Should you need to cancel an order and you give us sufficient time to process the cancellation prior to the order being prepared, we will refund the original credit card the order was made from for the full amount less an administration fee of $5.00.   Unfortunately once the order has been prepared and/or delivered a refund cannot be given.

Refunds

Refunds will only be made to the original credit card the order was made with online.

 

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